Refund & Returns

RETURN WINDOW

7-day return period from delivery date, per Korean e-commerce law.

ELIGIBLE FOR RETURN

  • Unopened items in original packaging
  • Damaged items received
  • Wrong items sent

NON-RETURNABLE

  • Food items (once opened)
  • Cosmetics (once opened or used)
  • Personal hygiene items
  • Items damaged by customer

PROCESS

  1. Email hello@a-cha.com within 7 days
  2. Include order number and reason
  3. We arrange pickup at no cost for our errors
  4. Customer covers return shipping for change-of-mind returns
  5. Refund processed within 3-5 business days